Quality Assurance Analyst wanted. We need you to keep our games free of bugs and give our players the best experience possible!

The Opportunity

Nightmarket Games is looking for a Quality Assurance Analyst to join our long-running game, Slugterra: Slug it Out 2.
 
We’re seeking a proactive and detail-oriented person to be our Quality Assurance Analyst. In this position, you’ll be responsible for testing game features to ensure they are free of bugs and give our players a great experience. You’ll report defects clearly to our development team by providing detailed reports and reproduction steps.
You will execute test plans for new game updates. You’ll gather performance metrics and escalate major issues to the team. You are the gatekeeper of quality for Slug it Out 2!
 
You will communicate directly with players to enhance their game experience. We’ll need you to discover issues players are having with the game and report them to the development team. We’ll also need you to resolve customer support requests for players who are having trouble with our game.
 
If you’re passionate about maintaining gaming excellence, possess excellent communication skills, and thrive in a collaborative environment, then we’re excited to meet you!
 

The Role

This is a full-time three-month contract position
 
$50,000 – $60,000 annual salary equivalent
 
40 hours per week, flexible hours around core hours of 10 AM to 4 PM Pacific Time
 
Fully remote within British Columbia, Canada
 
Parent-friendly schedule
 
Start date – ASAP
 

Responsibilities and Duties

Report game defects to the development team 

• Test game features and content to ensure everything is working as designed.
• Run established test plans and processes to discover bugs, exploits, and crashes.
• Write detailed reports that explain the defects, how to reproduce them, and include content that demonstrate the defects.
• Be present and participate in all scrums, sprint reviews, and sprint plannings.

Become embedded as a member of the development team

• Communicate directly with developers to understand what needs to be tested for new content and features.
• Understand how bug fixes were implemented and how to verify bugs are resolved.
• Be present and participate in all scrums, sprint reviews, and sprint plannings.

Pass or Fail test cases and test plans

• Create and run test plans for new content and release candidate testing with minimal oversight.
• Gather performance metrics.
• Escalate major issues to the rest of the development team.

Report player sentiments to the development team

• Communicate directly with players to understand their problems, amalgamate common problems, and report them to the development team.
• Report game issues affecting players by reviewing player sentiments in places including (but not limited to) community forums, customer support requests, social media channels, and app store reviews.

Uphold high customer satisfaction

• Resolve customer support requests directly with the customer.
• Use established internal tools to resolve customer support requests.
• Identify process improvements to improve customer support request response time and satisfaction level.
• Communicate in a compassionate and empathetic manner when representing the company.

Support the marketing team

• Provide video and screenshots of the game to the marketing team.

The Candidate

Individuals with the following traits, skills and experiences should apply:

• Testing experience on one shipped or live mobile game
• Understanding of common mobile game mechanics, functionality, and terminology
• Excellent written and verbal communication skills in English
• Critical thinking and problem-solving acumen
• Knowledge and experience with a wide variety of game genres and platforms
• Customer service experience

The Company

At Nightmarket Games, we make you the hero of your story! We’re creative folks striving to build games that leave a lasting impact in players’ memories. We support everyone’s desire to seek personal mastery in their fields by making meaningful contributions to their teams and projects.
For more information please visit:

• LinkedIn
• Glassdoor
• Facebook

How to Apply

Are you excited about this opportunity? Then we’re excited to meet you!

Email your application to careers@nightmarket.games

Send any information you feel is relevant to your application, such as links to your portfolio or references to past video game projects in which you played a significant role.

Interview Process

Due to the high volume of applicants, we are unable to respond to every application that we receive. If you are chosen to move forward, our interview process follows this sequence:

1. 30-minute screening interview with a member of our team.
2. 1 to 2 60-minute interviews with members of our team.
3. 60-minute values and fit interview with a co-founder.
4. Reference checks.
5. A decision is communicated, and an offer is extended.

At Nightmarket Games we aim to complete the entire process above within 2 to 3 weeks. If at any time we decide to end your candidacy, you will be notified of this by a member of our team in writing. We would appreciate it if you extend us that same courtesy.

Our Commitments

Nightmarket Games is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. We especially welcome applications from Indigenous peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQIA+.
Nightmarket Games welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.